Contact
Contact Chikooya
One inbox, read by a real person. Write to us about anything, and we will route it to the right team internally.
Email us
hello@chikooya.comWe reply within 24 to 48 working hours. Urgent safety reports are reviewed within 24 hours.
Registered address
H. No. 142, F-1 Block, Street No. 5Near Old Shiv Temple, Sunder Nagri
North East Delhi, Delhi 110093
India
What you can write to us about
- Account, profile, verification and app problems
- Subscription charges, invoices, failed payments and cancellations
- Reporting harassment, scams, non consensual imagery or an unsafe member
- Privacy requests such as access, correction, erasure or withdrawing consent
- Reporting a suspected minor, or child sexual abuse or exploitation content
- Legal notices, intellectual property claims and law enforcement requests
What to include
- Your registered mobile number or Chikooya ID
- What happened, with dates and times
- The order or payment reference, for anything about billing
- Screenshots, if you have them
Grievance redressal
Our Grievance Officer is Rohit Kohli, appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023. Write to hello@chikooya.com with the subject Grievance so that it is escalated straight away, call +91 74285 24629 during working hours, or write to us at H. No. 142, F-1 Block, Street No. 5, Near Old Shiv Temple, Sunder Nagri, North East Delhi, Delhi 110093, India.
- We acknowledge your complaint within 24 hours and give it a ticket number.
- We investigate and give you a reasoned outcome within 15 days of receipt.
- Non consensual sexually explicit material, and artificially morphed impersonation of that nature, is removed within 24 hours of a valid complaint.
- If you remain dissatisfied, you may approach the National Consumer Helpline on 1915, the consumer commission having jurisdiction under the Consumer Protection Act, 2019, the National Cyber Crime Reporting Portal at cybercrime.gov.in, or the Data Protection Board of India for a data protection complaint.
Before you write to us
- To cancel a plan, or if a payment failed or was charged twice, read Cancellation and refunds first.
- To delete your account and your data, follow the steps in the Privacy Policy.
- To report a member, use the report button on their profile or in the chat. It reaches the safety team faster than email.
- We never ask for your password, one time password, card number or UPI PIN on a call or over email. Anyone who does is not from Chikooya.
- If someone is in immediate danger, call the police on 112 first. For online financial fraud, call 1930 and report at cybercrime.gov.in.